Terms and Conditions

1. Introduction

Welcome to Aura. These Terms and Conditions govern your access to and use of our website, products, and services — including fine jewelry collections, certified precious metals, bespoke jewelry design, and luxury beauty consultations. By accessing our website or engaging with any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms in full.

If you do not agree with any part of these terms, we kindly ask that you discontinue use of our website and services immediately. We reserve the right to amend these terms at any time, and your continued use of our services following any changes constitutes your acceptance of the revised terms.

2. Eligibility and Account Responsibility

Our services are available to individuals who are at least 18 years of age and possess the legal capacity to enter into binding agreements. When you provide information to us — whether through a consultation request, purchase, or account registration — you agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. Should you become aware of any unauthorized use, please notify us immediately at info@aurabloom.boutique.

3. Products and Services

Aura offers a curated selection of fine jewelry crafted in gold, silver, and platinum, alongside certified investment-grade precious metals and premium beauty products from carefully selected high-end brands. We also provide bespoke jewelry design services, including private consultations and personalized material selection.

All product descriptions, images, and specifications presented on our website are provided for informational purposes and are as accurate as reasonably possible. However, due to the handcrafted nature of many of our pieces, slight variations in color, weight, or dimensions may occur. These natural variations are inherent to luxury craftsmanship and do not constitute defects.

Gift certificates are available in select denominations and are subject to separate terms provided at the time of purchase. Gift certificates are non-refundable and may not be exchanged for cash.

4. Pricing, Payment, and Transactions

All prices displayed on our website are in United States dollars and are inclusive of applicable taxes unless otherwise stated. We reserve the right to adjust pricing at any time without prior notice. In the event of a pricing error, we will notify you promptly and offer you the option to proceed at the correct price or cancel the transaction entirely.

Payment is required in full at the time of purchase. We accept major credit and debit cards, bank transfers, and other payment methods as indicated during checkout. All transactions are processed through secure, encrypted channels to protect your financial information.

5. Consultations and Custom Orders

Aura offers private consultations for clients seeking personalized guidance on jewelry selection, investment metals, or beauty services. Consultations may be requested through our website and are subject to availability. By submitting a consultation request, you consent to being contacted by our team via the contact details you provide.

Custom and bespoke orders are created on an individual basis and are non-refundable once production has commenced. Detailed specifications, timelines, and pricing for custom work will be agreed upon in writing prior to production. We make every effort to honor agreed timelines; however, delays may occur due to the precision required in handcrafted work.

6. Shipping, Delivery, and Risk

We ship to select domestic and international destinations. All shipments are fully insured and require signature upon delivery. Estimated delivery times are provided at checkout but are not guaranteed, as they may be affected by factors beyond our control.

Risk of loss transfers to the buyer upon delivery to the carrier. In the unlikely event of loss or damage during transit, please contact us within 48 hours of the expected delivery date so we can initiate an insurance claim on your behalf.

7. Returns and Exchanges

We accept returns of unused, unworn items in their original packaging within 14 days of delivery. Items must be returned in the same condition as received, accompanied by proof of purchase. Return shipping costs are the responsibility of the buyer unless the return is due to a defect or error on our part.

Custom-made pieces, engraved items, and gift certificates are not eligible for return or exchange. Investment-grade precious metals are subject to market-value adjustments and may only be returned under specific conditions outlined at the time of sale.

8. Intellectual Property

All content on this website — including text, images, graphics, logos, designs, and software — is the property of Aura or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

The Aura name, logo, and all related marks are trademarks of Aura. Unauthorized use of our trademarks is strictly prohibited and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by law, Aura shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or goodwill. Our total liability in connection with any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Aura operates. Any disputes arising from these terms or your use of our services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules.

11. Contact

If you have any questions regarding these Terms and Conditions, please contact us at info@aurabloom.boutique. We are committed to addressing your inquiries with the same level of care and attention we bring to every aspect of our business.